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1. How do I obtain
a copy of my Association's Documents?
ANSWER: Click
on "Our Communities” tab (above), and then select your community. This will take you to your Association’s web page where you
can create and login using your own web account. Once regsitered you will be able to access the association's documents
library. If however
you need a Resale Package you may obtain them from our affiliate Condocerts by following this You may also at any
time email your property manager for this information.. 2. How do I get in touch with my Association's Board Members?
ANSWER: As you know the Association’s
Board Members are all volunteers and almost all have full time jobs and families. As such you are asked
to communicate to the Board through Victory Management, specifically your Property Manager or by attending the Board meetings.
If you have a question/comment that is a non emergency you should email your Property Manager. Your manager and their
contact information is listed on your Association’s web page. To see your Association’s web page, click on the
“Our Communities” tab (above), and select your community, you will be taken to your Association’s page.
3. What type of home owners insurance do I need?
ANSWER: Depending on your type of Association (Condominium or Homeowners) that you are a part of, will determine what type of home owners insurance you need, but either
way it is always best to contact your own insurance agent and get his/her expert recommendation on what you will need to be
covered in case of a loss: FOR CONDO OWNERS – Your Condominium Association will have in place a Master Insurance Carrier that takes care of the entire
building inside and outside. Therefore you will need to obtain insurance to cover 1) Your personal property
(clothes, furniture,
jewelry, etc.),
2) Insurance for any improvements/upgrades you have made (deck, wallpaper, cherry kitchen cabinets, etc.) and 3) Insurance to cover up to $5000 of the Master Insurance Policy deductible, should you
be responsible for such. FOR HOA OWNERS – You will need to purchase regular home owners insurance as if you were living in a single
family house, included but not limited to; Building, liability, personal property, improvements/upgrades, etc. 4. Who holds the Condominium's
Master Insurance Policy?
ANSWER: This information is listed on the Association’s page. To see your Association’s
page, click on the “Our Communities” tab (above), and select your community, you will be taken to your Association’s page. There you can create and
login using your own web account. Once registered you can access the Association's documents library. You
may also at any time email your property manager for this information.
5. How do I find out when my Association Board Members
meet?
ANSWER: This information is listed on the Association’s web page. To see your Association’s
page, click on the “Our Communities” tab (above), and select your community, you will be taken to your Association’s web page. There you can create
your own web account to access the community calendar.
6. How do I make my Association payments?
ANSWER: There are a couple options for making your Association payment:
1) Use the
coupon remittance stubs that were provided to you by Victory. 2) Make a payment online through the Association’s Bank eCheck or credit card.
This information is listed on the Association’s page. To see your Association’s
web page, click on the “Our Communities” tab (above), and select your community, you will be taken to your Association’s web page. There
you will be able to create and login using your own web account. Once registred you will see a link to make your payment
onlines.
7. How do I obtain coupon remittance stubs?
ANSWER:
Once Victory receives your HUD1 (settlement sheet) from your settlement company, Victory’s
accounting department will automatically mail to you coupon stubs for payment remittance. Should
you not receive such, please contact our office as there may have been a problem with obtaining the proper documentation from
your settlement company. If
you are merely looking to replace a lost booklet, you may request a new booklet by logging on to your Association’s
page, click on the “Our Communities” tab (above), and select your community. There you can request duplicate coupon
stubs. You may also at any time email your property manager to request duplicate stubs.
8. How
do I create and login in to my web account?
ANSWER: Please follow this LINK to download the instructions to create and access your Association's web page where you can review your transactions,
obtain documents, intiate a work order....... and so much more.
9. What do I do if there is an emergency?
ANSWER:
First and foremost if you have a
true emergency resulting in the immediate safety of life and/or destruction of property call 911.
If the emergency is in regard to an Association matter such as leak in your home, contact Victory Management at (443)
249-0172. If it is after hours call Victory’s 24 Hour Emergency Hot Line at (410) 288-7682. A Victory
representative will be paged and will get back to you within 30 minutes to assist you.
10. What does Victory Management do for me?
ANSWER: As you know Victory Management has been chosen by your community to either provide;
1) For most
Associations Victory provides professional management services which include both bookkeeping and administration responsibilities
for your community. In a nut shell we are hired to assist your Board in achieving and maintaining the Association’s
goals. Follow this LINK to see a list of services.
2) Bookkeeping Services ONLY.
If we only provide Bookkeeping Services ONLY for your community it will be noted on your Association’s page.
To see your Association’s web page click on “Our Communities” tab (above), and select your community in the browser window and
click “Go”, you will be taken to your Association’s web page. Follow this
LINK to see a list of services.
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